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Customers Information

German Law Text:
(translation in english by Google help)
 

Customer Information to the conclusion of a distance selling contract and further information to the conclusion of an electronic contract

 

A. Customer information to the conclusion of distance selling contracts

The following information serves to fulfil our statutory obligation to provide information in case of distance selling contracts and e-commerce.

You may find out more about our General Terms and Conditions following this LINK

You receive the complete Customer information in text form at the latest on the delivery of the goods. You may also print or store that information.
 

1. Identity of the Supplier

You conclude the distance selling contracts with

ANTSTORE, Martin Sebesta
Selerweg 41
D-12169 Berlin

Tel.: +49 30 766 870 -51
Fax: +49 30 766 870 -54
Email: verkauf (at) antstore . de

VAT-No: DE215167549

WEEE-Reg.-No. DE 54590387
 

2. Conclusion of the contract

(1) The Customer shall choose products from our sales program by selecting the button „Add to shopping cart“. By clicking the button „order with obligation to pay” the Customer accepts the offer from the Seller to purchase the goods in the basket. The purchase contract results from the order of the Customer. Before submitting the order, the Customer may modify and revise the data at any time. Afterwards, the Seller will send an automatic acknowledgement of receipt by e-mail in which the order will be listed and which could be printed through the “print” function.

(2) The contract text shall be stored by the Seller who will send it to the Customer by email together with the legally effective Terms and Conditions.

Please consult our General Terms and Conditions for further information LINK.
 

3. Delivery and delivery limitations

(1) The delivery time for deliveries within Germany shall be indicated on the respective offer site. The beginning of the delivery period shall be determined (depending on the selected payment method) under paragraph 2 to 4.

(2) In the case of payment in advance pre cash / bank transfer, debit card and PayPal, the delivery period begins one day after effecting the payment order. For all other payment methods, the delivery period begins one day after placing the order.

(3) Following delivery periods shall apply for deliveries outside Germany:

Delivery times / delivery times

(4) In case that the period begins or ends on a Saturday, Sunday or public holidays, that period shall then be postponed to the next working day.

(5) The delivery takes place solely to the countries specified in the information / delivery restrictions LINK as well as under the restrictions and delivery method specified in the delivery costs / restrictions overview LINK.

(6) Delivery shall be subject to the correct and punctual supply to ourselves.

Please consult our General Terms and Conditions for further information LINK.
 

4. Prices and delivery costs

(1) The quoted price is binding. Prices include statutory Value Added Tax. Limited special offers or discounts are labelled as such within the description of the individual goods on our website.

(2) Our delivery and sһipping costs shall be charged to the final price of the goods. Incurred shipping costs are included on the delivery costs / restrictions overview LINK.

(3) No additional costs will be charged, apart from that, to the Customer when ordering via distance communication.   

Please consult our General Terms and Conditions for further information about prices and delivery LINK
 

5. Payment terms and other costs related to payment means

(1) Customers may pay in advance/bank transfer, by debit card, by credit card or PayPal.

(2) The corresponding costs for the selected payment method shall be displayed at the virtual shopping cart and in the overview regarding payment terms:Zahlungsmittel

(3)  In the case of payment in advance/bank transfer additional costs will be charged to the Customer. Gebühren alternativer Zahlungsmittel

Please consult our General Terms and Conditions for further information  AGB as well as the payment terms Zahlungsmittel.
 

6. Right of withdrawal for Consumers and model withdrawal form

a) Right of withdrawal for Consumers within distance selling contracts / conclusion of contracts in online-shop

Consumers – Consumer is every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession – may withdraw from their contractual declaration within contracts for valuable consideration under following conditions: 

aa) In case of contracts for one or more goods that can be shipped in parcels that shall reach the Consumer in a single delivery, which are supplied separately or provided to the Consumer in several separate consignments:
 
Withdrawal instructions
 
Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving reason.

The withdrawal period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you, acquires physical possession of the last good.

To exercise the right of withdrawal, you must inform us
(ANTSTORE, Martin Sebesta
Selerweg 41
D-12169 Berlin
Tel.: 030 766 870 -51
Fax: 030 766 870 -54
E-Mail: verkauf (at) antstore.de)
of your decision to withdraw from this contract by an unequivocal statement (e.g. letter sent by post, fax or e-mail). You may use the attached model withdraw form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as result of such reimbursement.    

We may withhold the reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handing other than what is necessary to establish the nature, characteristics and functioning of the goods.

b) In case of contracts for one or more goods that cannot be shipped in parcels (cargo) that shall reach the Consumer in a single delivery, which are supplied separately or provided to the Consumer in several separate consignments: 
 
Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving reason.

The withdrawal period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you, acquires physical possession of the last good.

To exercise the right of withdrawal, you must inform us
(ANTSTORE, Martin Sebesta
Selerweg 41
D-12169 Berlin
Tel.: 030 766 870 -51
Fax: 030 766 870 -54
E-Mail: verkauf (at) antstore.de)
of your decision to withdraw from this contract by an unequivocal statement (e.g. letter sent by post, fax or e-mail). You may use the attached model withdraw form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as result of such reimbursement.    

We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately 139 EUR.

You are only liable for any diminished value of the goods resulting from the handing other than what is necessary to establish the nature, characteristics and functioning of the goods.
 
c) Exclusion of the right of withdrawal

The right of withdrawal shall be excluded, unless the parties have agreed otherwise, in following contracts:

Contracts as regards the supply of non-prefabricated goods made on the basis of an individual choice of or decision by the Consumer or clearly tailored to the personal needs of the Consumer.

Contracts as regards the supply of goods which are liable to deteriorate or expire rapidly.

Contracts as regards the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.

Contracts as regards the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance. This exception shall not apply to contracts for travel services in accordance with § 651a BGB, if these have not been negotiated in the business premises unless oral agreements regarding the conclusion of the contract have been conducted in previous order of the Consumer.

Contracts where the Consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance; this shall not apply if, on the occasion of such visit, the trader provides services in addition to those specifically requested by the Consumer or goods other than replacement parts necessarily used in carrying out the maintenance or in making the repairs.

d) Premature expiration of the right of withdrawal

The right of withdrawal shall expire prematurely, unless the parties have agreed otherwise, as regards the following:

Contracts as regards the supply of sealed goods which are unsuitable to return for reasons of health or hygiene and that have been unsealed after delivery,

Contracts as regards the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items,

Contracts as regards the supply of sealed audio or video recordings or computer software which were unsealed by the Consumer.


e) Model withdrawal form
 
Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

- To:
ANTSTORE, Martin Sebesta
Selerweg 41
D-12169 Berlin
Fax: 030 766 870 -54
Email: verkauf (at) antstore.de

- I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*)/provision of the following service (*)

- Ordered on(*)/received on (*)

- Name of consumer(s)

- Address of consumer (s)

- Signature of consumer(s) (only if this form is notified in writing)

- Date
_______________
(*) Delete as appropriate
 

7. Warranty terms

The Customer has a statutory right of warranty, which is modified according to §§ 8, 9 from these General Terms and Conditions.

Please consult our General Terms and Conditions for further information about warranty terms.
 

8. Information to Batteries Act – BattG

The delivery of many devices includes batteries. Also in the devices themselves can be included installed batteries. In connection with the sale of these batteries or with the delivery of these devices, which include batteries or accumulators, we are – as a dealer – committed to inform our customers according to the German Batteries Act.

Accumulators and batteries do not belong in the household waste. The disposal in household waste is strictly prohibited according to the German Batteries Act. As a consumer, you are legally obliged to return used batteries at municipal collecting points or dispense them to local stores free of charge. Batteries, which you received from us can be return to us free of charge at the address below or send back to us by regular mail.

ANTSTORE, Martin Sebesta
Selerweg 41
D-12169 Berlin

Batterien oder Akkus, die Schadstoffe enthalten, sind mit dem Symbol einer durchgekreuzten Mülltonne gekennzeichnet.

= Disposal of batteries in the household waste is prohibited

Pb = Battery contains more than 0,004 % lead
Cd = Battery contains more than 0,002 % cadmium
Hg = Battery contains more than 0,0005 % mercury
 

B. Further information to the conclusion of an electronic contract

The following information does not reproduce any contract condition. You may find out more about our General Terms and Conditions following this link: GTC

1. How does our online contract conclusion work?

In case that you have found a product that meets your needs, please select the button “add to shopping cart”. The product will be than added to your shopping cart and the content of the basked will be displayed in an overview. In this overview you may enter the desired quantity of each item in the “Quantity” field. The corresponding quantity will be accepted by clicking the button „Update shopping cart“.

If you are on the page with the detailed description of a product, you may specify the quantity of the item to be purchased on the field at the left side located in the “add to shopping cart” site.

Once you have added any product to the cart, the items in the basket will be displayed on the top right side of the page under the heading “Shopping cart”. By clicking “My shopping cart” the basket summary will be shown. There you may edit or delete any product from the basket.

You may remove a product from your basket by selecting the option “Remove” from the shopping cart or by entering “0” in the “Quantity” field or by clicking the garbage can icon.

By clicking the “Checkout” button, you may initiate the ordering process of the products placed in the shopping cart.

After clicking the button “Checkout” a page will open where you may either activate your already existing customer data or where you may register as a new customer. Though, you may also order as a guest without the need to create any account.

As a new customer you may click the button “Register” and “Next” to enter your invoice data, address information, how you wish to be contacted as well as an e-mail address and a freely selectable password. You may order in the future with the help of the here specified e-mail address and password without the need to enter your address data again. In order to continue with the order, please confirm the checkbox „Data privacy protection“ and click „Next“.

In case that you already are a registered Customer, please enter your e-mail address and password in the boxes provided and press the button “Login”.

Once you have registered either as a new Customer or as registered Customer, the basket summary will be displayed. There, you may modify the number of the items again, if necessary.

You will be guided then through a site where you may specify the delivery options. Your account address is selected as delivery address. However, you have the option to specify an alternative delivery address by clicking the button “edit this address”.

Please choose the desired delivery method and click the button „Next“. You will be guided through a new site. In this site you have the option to specify an alternative billing address by clicking the button “edit this address”. Your account address is selected as billing address. Now you can specify the payment method and add any notes to your order.

Furthermore, you may also read at this point our Terms and Conditions and the withdrawal instructions.

Please read carefully the withdrawal instructions and the Terms and Conditions and confirm hereafter the checkboxes “I agree to the Terms and Conditions and I certify the correctness of the above mentioned personal data” and “I have read and accept the withdrawal instructions”. You may continue your order only when you acknowledge that you have taken note and approve the withdrawal instructions and the Terms and Conditions.

By clicking the button “Next” a detailed overview of your order shall be once again displayed.

Please check all information carefully. You may edit or amend the shipping address, billing address, shipping method, payment method and the products in the basket by selecting the corresponding “edit” button. You may also edit the entered data during the order transaction by selecting the “Back” function of your Internet browser.

Provided that all entries are correct, please click on „Buy now“ in order to complete the entire ordering process.

We will immediately confirm the receipt of your order via e-mail.

Please consult our General Terms and Conditions for further information.


2. Storage of contract texts and Customer access

We storage your ordering data and send it to you via e-mail. We send to you our General Terms and Conditions at tһe latest after concluding the contract via e-mail.


3. Typing errors

You may amend your entries at any time during the order transaction by selecting the “Back” button of your internet browser marked with a left pointing arrow and performing the corresponding modification. The required number of articles can be amended by modifying the quantity in the field „Quantity“. The amendments will be accepted by clicking the button „Update shopping cart“. You may edit or amend the shipping address, billing address, shipping method, payment method and the products in the basket by selecting the corresponding “edit” button. Entered data may be also edited during the ordering transaction by selecting the “Back” function of your Internet browser.

You may cancel the entire order process by closing the web browser.


4. Contractual language

You may conclude the contract in German and English language.